Contact

Helpdesk

If you are unable to locate an answer to your enquiry or problem then you need to contact our Support Teams at helpdesk@axia.co.uk. Our Helpdesk is a secure, authenticated gateway for two-way communication with our staff for all aspects of your account. All enquiries logged through Helpdesk generate unique tickets that are tracked internally to ensure a comprehensive paper trail.

Report Abuse

We take the enforcement of all terms and conditions seriously. You can contact us by any of the above methods to report abuse. We will respond to any communications within 5 working days of receipt.

Complaint

We are committed to ensuring our customers receive a high standard of service. Your complaint will be acknowledged in writing or via telephone within five working days.

• Stage 1 – Lodge Helpdesk Ticket: Initially lodge your complaint to our support Helpdesk at helpdesk@axia.co.uk.
• Stage 2 – Taking your complaint further: If unsatisfied, send an email to our dedicated complaints team at complaints@axia.co.uk. You must include your helpdesk ticket reference number in the subject of your email.
• Stage 3 – Making a complaint in writing: If still dissatisfied, you can make a formal complaint by writing to the relevant department at our mailing address, detailing your account details and the outstanding complaint.

For any queries or complaints please contact us using the form above. We aim to respond to all queries within 5 business days.